CALL RECORDING

Call Recording & AI Notice

Important information about AI-assisted calls, recording, transcription and business responsibilities.

AI-Assisted Customer Calls

Zina is designed to support AI-assisted customer calls. Depending on configuration and connected services, calls may involve automated processing, recording, transcription, summarization or storage of call-related information.

Business Responsibility

Each business using Zina is responsible for complying with applicable laws relating to call recording, consent and automated customer communications.

Caller Notice

Where required, businesses should provide an appropriate disclosure at the beginning of the call and obtain any legally required consent.